Shipping policy
Thank you for shopping with Summer's Hairbox! We want to ensure you have a smooth and enjoyable experience. Below are the details regarding our shipping process.
1. Processing and Shipping Time
All orders are processed and shipped within 2-7 business days, Monday to Friday, excluding holidays. Orders placed after 3 PM EST will be processed the next business day. Shipping times vary based on your location and the shipping method selected at checkout.
2. Shipping Rates
Shipping costs are calculated at checkout based on your order’s weight, destination, and the selected shipping method. Free shipping promotions, if available, will be applied at checkout.
3. Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with tracking information. You can track your order using the provided tracking number.
4. Address Accuracy
Please ensure that your shipping address is entered accurately at checkout. We are not responsible for delays or delivery issues caused by incorrect or incomplete addresses. If you notice an error in your address after placing the order, please contact us immediately to make any necessary changes before processing begins.
5. Lost or Stolen Packages
Summer's Hairbox is not responsible for lost or stolen packages once confirmed as delivered to the address provided at checkout. If your package is lost or stolen, we will confirm delivery details, including tracking and carrier information, for you to investigate with the carrier.
Please ensure your shipping address is accurate at checkout and contact the carrier directly with your tracking number to resolve any delivery issues.
Note: This product design is protected by US Design Patent Number D1039764.
6. International Shipping
We currently do not offer international shipping. We only ship within the United States and its territories.
7. Delayed Shipments
In the rare event that your shipment is delayed, we will notify you as soon as possible. Unfortunately, we cannot be held responsible for delays caused by the carrier, weather conditions, or other factors outside of our control.
8. Returns & Exchanges
Please refer to our [Return & Exchange Policy] for detailed instructions on how to return or exchange an item.
Thank you for shopping with Summer's Hairbox! If you have any questions or concerns, please don't hesitate to contact us at support@summershairbox.com.