Refund policy
At Summer's Hairbox, we’re committed to providing you with products that simplify your life. We want you to love what you ordered! If for any reason you’re not completely satisfied with your purchase, we offer a 30-Day Satisfaction Guarantee.
How It Works:
- Hassle-Free Returns: You have up to 30 days after receiving your item to request a return.
- Condition: To be eligible for a return, your item must be in the same condition that you received it in and in its original packaging. You’ll also need the receipt or proof of purchase.
- Easy Process: To start a return, simply contact our customer service team at support@summershairbox.com, and we’ll guide you through the return process. If your return is accepted, we’ll send you a return shipping label along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Feel free to contact us anytime at support@summershairbox.com for questions.
Peace of Mind
We want you to feel confident in your purchase. If you're not completely satisfied, we’ll work with you to make it right.
Exclusions:
- Final Sale Items: Some items, such as hair accessories, combs, and brushes, are marked as final sale and are not eligible for return or exchange.
Damages and Issues:
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items:
Certain types of items cannot be returned, like personal care goods (e.g., hair accessories, combs, and brushes). Please contact us if you have any questions or concerns about your specific item.
Exchanges:
The fastest way to ensure you get the item you want is to request a return for the item you have, and once the return is accepted, you can make a separate purchase for the new item.
Refunds:
Once we’ve received and inspected your return, we’ll notify you if your refund was approved. If approved, the refund will be issued to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at support@summershairbox.com.
Intellectual Property Disclaimer:
Please note that Summer's Hairbox product is protected under US Design Patent Number D1039764. We only accept returns and exchanges of genuine, authorized products. Any counterfeit or unauthorized versions of Summer's Hairbox will not be eligible for return, exchange, or refund.